[clue-talk] redbox ...

[Dave Price]

To Our Valued Customers:

A few days ago redbox detected and removed an illegal credit card
skimming device at one of our 7,400 locations.  At the same time,
redbox also discovered evidence of skimming attempts in two other
locations.  Skimming involves the placement of an illegal device above
the credit/debit card reader on a vending machine, ATM, or in this
case a redbox.  These devices are used to illegally read or store
personal credit card information.

Even if your redbox was not targeted, it never hurts to pay a little
extra attention and check for any unusual activities or changes at
your local redbox.  If you suspect your redbox has been tampered with
(click this link to see pictures of skimmer devices:
http://www.redbox.com/creditcardsecurity/ ) please call 866-REDBOX3,
e-mail alerts at redbox.com , or notify the store/restaurant manager of
your concerns immediately.

Although there is no evidence currently that these skimming attempts
were successful, consumer security is a top priority for redbox.
Reviewing transaction records, there is a possibility that up to 150
customers may have been affected.  Although only a small percentage of
the millions of customers who use redbox each month, redbox has
notified the major credit card companies so that they can monitor the
situation. The redbox team is also working with local authorities to
investigate the incidents and ensure your security.

Skimming is not new (click this link for more details:
http://www.uboc.com/ ).   It has been attempted numerous times on
ATMs, gas station pumps, and now redbox has been targeted.  Redbox has
been aware of these industry threats and has spent significant time
and resources to prepare for them.  The 7,400 redbox locations are
visited frequently by redbox associates to maintain smooth operations
and an optimum customer experience.  In this case, a redbox associate
found evidence of skimming attempts and initiated the actions in the
team's response plan (including this e-mail message).

Redbox greatly values our customer relationships.  As a result, redbox
is open and direct in our communications about this type of situation.
 The redbox team also utilizes industry-leading technology to ensure
you have a safe shopping experience and aggressively combats attempts
by criminals to defraud customers.  Please see the questions and
answers below for some additional details on skimming and how redbox
ensures the safety of your account information.

Sincerely,
Trina Graham-Hodo
Director, Customer Service

Bill Caputo
Director, Security

-- 
aloha,
dave