[clue] CentOS new user experience

[David L. Anselmi]

Mike wrote:
> So, I've got a couple comments about this point you made. I am biased (I
> will explain down below, above my signature), however, I will state, that
> many times before, working large contracts for my government employer, we
> did call on RH support, for unclassified issues, and they were able to help
> us remedy them. Back in my government days, I'd say 50% of the issues
> revolved around security flaws/problems, and 50% other technical problems,
> and once we got our shop more secure, we moved to 25% security related
> issues, to 75% technical problems. So, to contradict what was said, as
> quoted above, yes, I got meaningful support from paying RH. I also worked
> with Red Hat on several occasions in the public space, when I worked for an
> extremely large hosting provider (anyone remember Savvis?), and they helped
> me with several technical issues. I have yet to run into the problem
> described above, with all my dealings, I've ever had with Red Hat.

Can you give an example of a security problem and a technical problem you had and how RH solved it? 
  Perhaps where you were impressed that RH did something you didn't expect to help you.  I'd like to 
understand your story better.

I haven't been in a position to call RH support so I don't have any firsthand examples of failures. 
  But I've pretty well always been able to find my own answers to any issues I've had so "support" 
doesn't seem very valuable to me.  By contrast, the systems I work on now have great community and 
corporate support--but they're also really important to the business and really expensive.

Congrats on the new gig.  I hope you really enjoy it.  When you run across things that make you say 
"hey, that's good to know" make a note of them and come talk at one of our meetings.

Dave