I've used several ticketing systems and Remedy is the most impressive in it's functionality of all that I've used. The problem I had with it was that our management wanted to use it to track every metric they could dream up and my job quickly became more about virtual paper work in Remedy and less about doing actual work.<br>
<br><div class="gmail_quote">On Thu, Apr 5, 2012 at 2:45 PM, David L. Willson <span dir="ltr"><<a href="mailto:DLWillson@thegeek.nu">DLWillson@thegeek.nu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Well, one of my best friends is a Remedy dev ... and honestly, Remedy is what you make it, so it's hard to hate. Oh, you don't like it? Why did you cook it up like that, then? I guess one could say it's not simple, though...<br>
<div class="im HOEnZb"><br>
--<br>
David L. Willson<br>
Trainer, Engineer, Enthusiast<br>
RHCE Network+ A+ Linux+ LPIC-1 Ubuntu<br>
Mobile 720-333-LANS(5267)<br>
<br>
This is a good time for a r3volution.<br>
<br>
</div><div class="HOEnZb"><div class="h5">----- Original Message -----<br>
> On Thu, 5 Apr 2012, David L. Willson wrote:<br>
><br>
> > "Remedy is ridiculous" is what I was about to say. To be more<br>
> > practical: Remedy is ridiculously expensive and over-powered for<br>
> > most<br>
> > problems.<br>
><br>
> Can you be more specific about why you don't loathe Remedy? Whenever<br>
> I<br>
> have to use it, it becomes the bane of my existence. I will grant<br>
> that<br>
> for commercial, enterprisey software, it's not that bad, but the bar<br>
> set<br>
> by Serena Dimensions, Calibre, etc etc etc is about as low as a<br>
> snake's<br>
> belly.<br>
><br>
> That's one bad thing about running linux (and other free OSes, used<br>
> to<br>
> be a NetBSD user) at home: my home computing experience is so much<br>
> better than my work experience.<br>
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