[CLUE-Talk] Contract Help (website development)

[Todd A. Gibson]

> Also, cap the support limit.  Depending on the project, I will allow a certain 
> time period for text changes or fixing bugs.  After the period, any other 
> changes are charged per hour.  Don't forget support terms, as well.

Another good strategy is a retainer agreement.  

	For X amount of dollars I will respond to Y support requests
	over the next 6 months (or whatever timeperiod).

Then define what a support request is and isn't.

If you are concerned about having to support after hours, you could
say that each request will be addressed within 24 (or 48 or whatever) 
hours.  A "rush" request (which would include after hours work) could
count as multiple incidents.  

This way, you get your support money up front, and it's up to the
client to dictiate, how, when, and if, the incidents are used.
-TAG