[CLUE-Talk] OpenSouce Friendly ISP [WAS Re: [CLUE-Tech] Easiest DHCP]

[Randy Arabie]

On Sun, 27 Jan 2002, Joe 'Zonker' Brockmeier wrote:

> > I spent over 30-hours on the phone, mostly on hold.  That isn't an exageration
> > either, I kept detailed notes for each phone call.  On four occaisions I
> > called, waited in the queue for 2+ hours, talked to Tier 1, and got dropped
> > on transfer to Tier 2...the only option was call back and get into the
> > Tier 1 queue again.
> 
> I can second this -- I've spent countless hours trying to get through
> to people at AT&T... the most galling part is when you're unable
> to connect to the net because their service is down, and then you
> get the message telling you that rather than waiting on hold, check
> their Web site for support... (Particularly when that's the first
> recorded message and you can't get a menu until it finishes. AUGH!)

I noted this in particular in my letter.

To their credit, I did get a nice, respectfull, and apologetic response.

And, I'll say again, I had no complaints until the @home --> @attbi 
migration.  Up to that point, I only noticed a few email problems.

-- 

Cheers!

Randy

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Randy Arabie
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