[clue-talk] Re: [clue-tech] Web ticket software

[Nate Duehr]

Angelo Bertolli wrote:
> I wanted to try setting up a ticketing system at work to help manage our 
> tasks.  Either different projects would have a task queue, or even 
> individual people can have a queue for things they need to finish.  
> Right now it's just an idea, but I was wondering if anyone knows of 
> software that does this.
> 
> Angelo

Do you need it to support e-mail requests?  A group I'm involved with 
did, and that led to us using RequestTracker.

http://www.bestpractical.com

It's packaged for Debian, and the package works after some minor 
configuration and setting up your MTA to handle inbound e-mails for the 
system at a specific address, and a second address for "comments" which 
are only seen by the people working the ticket, not the people who 
requested it.

Nate