[clue-talk] Re: [clue-tech] Web ticket software

[David Rudder]

I've worked with Best Practical for my product.  We do an integration so 
you can update tickets from your cell phone/IM/email/etc.

It's a bear to get set up.  Be prepared for dependency hell.

But, once it's up and running, it's a really good system.  Solid, 
relatively quick, comprehensive, easy to use.

-Dave

Nate Duehr wrote:
> Angelo Bertolli wrote:
>> I wanted to try setting up a ticketing system at work to help manage 
>> our tasks.  Either different projects would have a task queue, or 
>> even individual people can have a queue for things they need to 
>> finish.  Right now it's just an idea, but I was wondering if anyone 
>> knows of software that does this.
>>
>> Angelo
>
> Do you need it to support e-mail requests?  A group I'm involved with 
> did, and that led to us using RequestTracker.
>
> http://www.bestpractical.com
>
> It's packaged for Debian, and the package works after some minor 
> configuration and setting up your MTA to handle inbound e-mails for 
> the system at a specific address, and a second address for "comments" 
> which are only seen by the people working the ticket, not the people 
> who requested it.
>
> Nate
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