[clue-talk] Re: [clue-tech] Web ticket software
Angelo Bertolli
angelo at freeshell.org
Tue Jul 24 14:48:34 MDT 2007
Nate Duehr wrote:
> Angelo Bertolli wrote:
>> I wanted to try setting up a ticketing system at work to help manage
>> our tasks. Either different projects would have a task queue, or
>> even individual people can have a queue for things they need to
>> finish. Right now it's just an idea, but I was wondering if anyone
>> knows of software that does this.
>>
>> Angelo
>
> Do you need it to support e-mail requests? A group I'm involved with
> did, and that led to us using RequestTracker.
>
> http://www.bestpractical.com
>
> It's packaged for Debian, and the package works after some minor
> configuration and setting up your MTA to handle inbound e-mails for
> the system at a specific address, and a second address for "comments"
> which are only seen by the people working the ticket, not the people
> who requested it.
Sorry to everyone that I wasn't very specific. I guess I was thinking
of something that's more about managing employee tasks. Hmmm, I guess
even forum software could handle this. Maybe that's the simplest way to go.
Angelo
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