[CLUE-Tech] cable modem question

[Chris]

You can reset the modem by yourself by unplugging the modem from the power
source for 30 seconds and plugging it back in.  The light that represents
your connection to AT&T's network needs to come on solid.  RCA=cable light,
SBx100=online light, linksys=status light.  Oh and you do not need to name
your pc the name that AT&T gave you in the past.  Anything will do.  If you
guys ever want to swap out a modem or nic you can go to
https://sas.r4.attbi.com and enter your account # and registration code.
Registration code is the last nine digits of your account number.  If you do
not know your account # look on your bill, give AT&T a call or go to
https://help.broadband.att.com/findaccountnumber.jsp.  If you are doing a
modem swap you can do it yourself, but you want to make sure to give AT&T a
call so that they can arrange getting their modem back and putting you on
the correct billing code.

-----Original Message-----
From: clue-tech-admin at clue.denver.co.us
[mailto:clue-tech-admin at clue.denver.co.us]On Behalf Of Mike Staver
Sent: Friday, July 12, 2002 10:41 PM
To: clue-tech at clue.denver.co.us
Subject: Re: [CLUE-Tech] cable modem question


I forgot to post a follow up to my cable modem question here... I did end
up calling AT&T because I tried both USB and a NIC, and still no go.  Once
I called their support, they had to "jump start" the modem from their
office over the cable line.  Apparently just powering it on and off didn't
do the trick for me, but whatever they did reset it so that it started
working again like it always had in the past.  So, I guess if anybody else
has broadband problems with AT&T, call and have it refreshed or whatever
they did, and it seems to work fine again.

On 9 Jul 2002, Tim Harris wrote:

> On Tue, 2002-07-09 at 10:37, Mike Staver wrote:
> > No, the modem wasn't new - but the motherboard was,
>
> Does the mobo have a built in network device or are you using the
> original NIC card? If you replace the network device and the computer is
> plugged directly into the cable modem (not using a router) you will have
> to register the MAC address of the onboard network adapter. I believe
> there is a way to do it online. There is a web site that you can connect
> to (it won't be blocked) and register the new MAC address. Once you
> register the MAC address it may take a couple of hours before you can
> actually surf other sites. I can't remember the name of the site so give
> AT&T Broadband Support a call. Another option is to change the MAC
> address of the network device to the original card's. Not all network
> cards will allow you to do this though.
>
> Tim Harris
> tdharris at usa.com
>
> _______________________________________________
> CLUE-Tech mailing list
> CLUE-Tech at clue.denver.co.us
> http://clue.denver.co.us/mailman/listinfo/clue-tech
>

--
				-Mike Staver
				 staver at fimble.com
                                 mstaver at globaltaxnetwork.com
				 http://www.fimble.com/staver

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