[CLUE-Tech] <OT> comcast again

[Nate Duehr]

On Aug 27, 2004, at 7:18 PM, Collins Richey wrote:

> After our recent discussion, which varied in the "comcast is evil",
> "comcast is ok" range, you might be interested in my service
> experience today.

Only one comment on this one...

A password reset isn't exactly rocket science and their 1st tier 
probably does thousands of them a day.  Not a good measure of their 
ability to really respond to a real technical problem -- the root-cause 
here is faulty memory... the human kind.  ;-)

If the entire conversation took more than 10 real minutes, the person 
was reading from a cue card, anyway.

I'm glad you had a good customer experience, but I'm skeptical that 
Comcast's tech support front-line could traceroute their way out of a 
paper bag... let alone diagnose and actually fix their backbone without 
escalation of at least two "tiers" to the clueful people.

Sorry, just my opinion... and there's always exceptions within any 
support organization to the general lowest-common-denominator stuff... 
I know.

Nate