[clue-tech] Line noise and modem hangups

[Rich Whitaker]

Doug,
Is qwest your provider of basic phone service?  If so, try calling the
customer service for the phone company itself, and forget about the ISP
guys.  Don't mention modems or computers at all, as that just gives them a
chance to bail.  Tell them you can hear KOSI on your phone when you talk to
anyone.

-- Rich


-----Original Message-----
From: clue-tech-bounces at clue.denver.co.us
[mailto:clue-tech-bounces at clue.denver.co.us] On Behalf Of Doug Williams
Sent: Monday, June 27, 2005 9:19 PM
To: CLUE technical discussions - Q&amp, A
Subject: Re: [clue-tech] Line noise and modem hangups


Nate,

I determmined that it was coming from the outside by
hooking up a phone directly to the network beyond the
box and was getting either KOSI or KEZW crystal clear
from the phone. I pointed this out to QWest and they
told me that unless I get DSL they will do nothing for
me. I also can use another computer here in the house
that has a Winmodem and connect at least at 34k and
not drop the connection until I am finished with the
session. I have moved the computer to other rooms
thinking that it might be the proximaty to an alarm
switch box in the house but that is not it. I can
connect on occasion near 32 or at slowest 29k but I
have to hit the right time of the night and right day
of the week to do it. I am just getting tired of
hearing elvis if I use an internal modem on the phone
I connect to it and not having a reliable connection
to the internet.

Doug

--- Nate Duehr <nate at natetech.com> wrote:

> Doug Williams wrote:
> > Hello,
> >  
> >  I live in Centennial near the KOSI radio towers
> and I am having problems with line noise cutting me
> off when I am trying to use dial up on my computer
> with either SUSE or (unfortunately)Windows XP. I am
> using an external USR V92/fax modem I thought that
> it might help me connect as I have had good results
> with external modems before, but not now. I have
> talked with local side of QWest to no avail as they
> won't help home customers who don't use their DSL
> service. I was wondering if anyone else has had this
> issue or lives in the Centennial area near Arapahoe
> and Colorado Boulevard and has any suggestions short
> of going to DSL or a cable modem. I have tried using
> the rfi filters that you can get at Radio Shack with
> the same results. I also tried the advice of someone
> who works at a Radio Shack and is a SUSE user and
> added a shielded connector cable from my computer to
> the wall but still getting noise hangups.
> >  
> > Thank you for any help
> >  
> > Doug Williams
> 
> Hi Doug,
> 
> How do you know it's line noise cutting you off?
> Your neighborhood 
> could be serviced by a SLIC or similar muxing
> device, and thus 
> un-friendly to analog modem service.  Can you hear
> KOSI on your phones?
> 
> If so, unplug ALL of your phones except the modem
> and see if the problem
> goes away.  Something is bringing the RF into the
> audio frequency range, 
> and it may not be the modem -- you could have a
> cheap phone acting as a 
> receiver.
> 
> There's a number of other things to check, but
> that's the simplest to
> start with.
> 
> If you have a modular demarcation point outside your
> home (one of the
> newer ones with an RJ11 jack) you can put a
> male-to-female adapter in 
> and make a call right there at the outside service
> entrance... 
> especially if you can borrow a laptop and keep the
> cables short (so they 
> don't act as antennas).  If the problem exists even
> during that test, 
> there's probably little you can do about it.
> 
> Qwest should at least be willing to provide you with
> the results of an
> automated test done by a technician at the demarc
> outside your home.  If 
> there's no problem found, they could charge you for
> the site visit, though.
> 
> Other things that can be done... you can buy phone
> cables with ferrite
> beads already installed on each end (sometimes you
> see Ethernet cables 
> for laptops come with these also, so they'd pass
> their spurious 
> emissions tests).  They sometimes can help in high
> RF environments.
> 
> Nate
> _______________________________________________
> CLUE-tech mailing list
> CLUE-tech at clue.denver.co.us 
> http://clue.denver.co.us/mailman/listinfo/clue-tech
> 


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