[clue-tech] mail works some of the time

[David L. Anselmi]

Greg Knaddison wrote:
[...]
> I don't have direct access to the server, but I could ask for log file
> snippets if that would be useful.  What log files/snippets would be
> useful?

Can't you just give the details you have so far to the server/mail 
admins?  They're the ones with the info to find the problem and they're 
the ones with the access to fix it.

If you haven't asked them for help, you should.  It might be easier for 
them to fix the problem than to sanitize log files to give you.

Can you tell us more about the script that's sending the mails?  How do 
you update it?  What user does it run as?  What kind of server is it and 
what else does it do besides host your script?  By "no direct access" do 
you mean you can't log in?  But you can load and run scripts, right?

You said that incoming mail works fine.  What does that mean?  Any mail 
sent to the script user shows up where?  If the script user can get mail 
you'd probably have seen bounces.

There are probably ways for you to troubleshoot this from your 
application but you'd need to know the details of how the app sends mail.

Dave