[clue-tech] mail works some of the time

[Greg Knaddison]

On 5/4/06, William <wlist-clue at kimballstuff.com> wrote:
> Delays in delivery can be caused by a near-unbounded number of reasons.
> Those recipients may still receive the message at some point, unless you
> have received bounces.  Troubleshooting requires an error condition that
> can be traced.

I understand delays...I'm talking about messages from weeks ago that
haven't been delivered nor bounced.

>
> The outbound mail server's log will be most informative.  The problem is
> too vague so far to make an educated guess at a solution.  We need to
> know for sure whether the messages are hitting the outbound server, at
> all (may be getting denied at this initial contact due to a problem with
> your app server or for any policy reason).  Then, we need to see the
> transcripts of communication between the outbound server and the
> receiving destination servers (to identify possible connectivity,
> black-list, or other policy problems).  Once we have a solid error
> message, we can make recommendations.

Ok, thanks I'll ask for these.

Regards,
Greg