[clue-tech] mail problem

[David L. Willson]

Bob,

This is the sort of thing I t-shoot every day, or other day, maybe.  You want to take
two steps, I think.

 - 1. Make darn sure that the "from" address on the email notifications is a valid one.
 It should be monitored, and working well already, so that if any helpful NDRs are
getting generated along the way, they have a good place to go and some chance of getting
there.

 - 2. When you do that last test, the telnet to SMTP and drop off a message, make sure
you are using the same address for your RCPT TO command that the email notifications
that are failing are trying to use.  In this case, you used your own email address. 
Unless that is actually the address that's failing, you've invalidated your test and
gotten a misleading error message.

 - 3. In the case that you need to send those email notifications to a bunch of
different domains, you`ll have to have your webserver added to the SMTP server's list of
allowed relay hosts.

--David

On Wed, 01 Oct 2008 07:36:53 -0600, Bob Meetin wrote
> This is a mail problem one of my clients is experiencing after switching 
> from cbeyond to integra.  Point me to another forum/list if the shoe 
> doesn't fit:
> 
> One of my clients switched from cbeyond to another provider, integra and 
> just
> like that lost email notifications coming from their ecommerce site.
> The site is hosted by rackforce.  I have access to the plesk control 
> panel and
> shell access to the site.   I ought to be able to do command line mail
> be doing:
> 
> mail bobm at dottedi.biz <cr>  etc...
> 
> This fails with no obvious error; I tried doing mail -v to see a verbose
> output but apparently wrong argument.
> 
> I also made up a very simple php file which when accessed should send me
> a test message.  It also fails, something like:
> 
> <?php
> $message = "Email body/contents";
> $subject = "Test of php email script";
> $to = "bobm at dottedi.biz";
> $from = "From: admin at wherever.com";
> mail ($to, $subject, $body, $from);
> ?>
> 
> No dice of course.  Finally within zen-cart itself I found the
> configuration item for the mail server which was originally set to
> "mail.west.cbeyond.com" and changed it to: "smtp.integra.net" and the
> dice remain silent.
> 
> I also tried upon someone else's suggestion from a shell logged into the 
> defendant:
> 
> -sh-2.05b$         telnet smtp.integra.net 25
> Trying 204.130.255.5...
> Connected to smtp.integra.net.
> Escape character is '^]'.
> 220 mail.integraonline.com ESMTP
> helo whatever.com
> 250 mail.integraonline.com
> HELO whatever.com
> 250 mail.integraonline.com
> RCPT TO: bobm at dottedi.biz              
> 503 MAIL first (#5.5.1)
> mail from: bobm at whatever.com
> 250 ok
> rcpt to: bobm at dottedi.biz
> 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
> 
> UPPER/lower case does not seem to matter.
> 
> Any  suggestions?  As I have access to Plesk, is there anything in the 
> control
> panel that needs to be changed that might still be referencing cbeyond?
> 
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-- David