[clue] New Job Opening at System76 - Customer Experience

[Carl J. Richell]

Hi CLUE folks!

I'm hiring for a position here at System76. As always, we're looking for people that are passionate about Open Source Software.

The position is "Customer Experience Specialist". It's a rather broad position here but the primary responsibility is ensuring an excellent pre-delivery experience for customers. That involves processing orders, communicating with our build teams, and communicating with customers. Full details are below.

If you or someone you know may be interested interested, please send me an email at careers at system76.com

Best Regards,


Carl Richell

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Customer Experience Specialist (Denver, CO)

Job Summary:

System76 is a leading provider of Ubuntu pre-loaded laptops, desktops, and servers. System76 focuses on quality products, excellent service, excellent support, and a commitment to open source technology. We strive for a high energy work environment with the fluid exchange of ideas and creativity. System76 Customer Experience Specialist are responsible for ensuring a positive and enjoyable experience for our customers.

The ideal candidate is passionate about Ubuntu and Open Source Software. You want to see Ubuntu in everyone's hands and you want to help make that happen. You understand that a customer's experience with a company is just as important as the product the company ships. You want to be a part of building the next generation computer company.

Key responsibilities:
Working with product assembly teams to ensure timely order delivery. Communicating with customers if there's a delay.
Answering customer inquiries and solving customer request by phone and email
Processing upgrades and returns
Verify credit card address information for non-conforming orders
Ensure accurate pricing with upstream manufacturers
Shipping 'Powered by Ubuntu' stickers and inserts throughout the world
Keeping office supplies stocked
Keeping the assembly team stocked with production materials
Discussing System76 and Ubuntu with potential customers

Required skills and experience:
Excellent, demonstrable written and verbal communication skills
Passionate about Ubuntu and Open Source software
Organized

Desirable skills and experience:
Ability to clearly discuss the merits of Ubuntu
Experience with social networking sites (Facebook, Twitter, LinkedIn)
Experience with Google Docs

To be considered for this position, send your résumé to careers at system76.com