[clue-talk] Denver ISP

[Matt Gushee]

Matt Clauson wrote:

> I reccomend Peak to Peak Internet (peakpeak.com) -- they're a small
> locally owned company with quality service, support, and peering.

Hmm. And I know other knowledgeable people who swear by them, so maybe 
my experience was just a fluke. Nonetheless, I feel obliged to report 
what happened to me.

It was 4 years ago, so I can't recall the exact sequence of events, but 
I tried Peak to Peak when I first got DSL. At that time I was working 
for a company in Boulder, but telecommuting part of the time. At first I 
signed up for a dynamic IP, but it turned out that I should have a 
static IP in order to be able to reliably log in to my shell at work. So 
I requested a static IP account. Supposedly I was set up with that, but 
it didn't work as I had expected.

So I went through the usual ping-pong between Qwest and Peak to Peak 
trying to figure out what the problem was. Somewhere toward the end of 
this, I became fairly sure that the problem was with Peak to Peak, and I 
remember talking to one of their front-line reps trying to determine 
exactly what kind of connection I had, and the rep responded with a 
bunch of technobabble that I could tell he didn't understand--but as 
best I could figure out, the gist was that I had a kind-of-but-not-
really-static IP.

Naturally, I wasn't satisfied with this answer, so I got connected to 
their--I think the guy's title was "network engineer." What happened 
after that was roughly: he refused to admit that the problem could 
possibly be on Peak to Peak's end, and I threatened to take my business 
elsewhere. Whereupon I received a long and incredibly arrogant e-mail 
from this guy which said, heavily paraphrased, "we're the best game in 
town [the actual words were "We are the gods of this stuff"], so be 
happy with us and quit complaining about things you don't understand--
loser."

After that, I switched to foreThought.net, and haven't regretted it for 
a second.

--
Matt Gushee
Englewood, CO, USA