[CLUE-Tech] DSL Recommendations

[Jed S. Baer]

On Mon, 3 Dec 2001 11:35:58 -0800 (PST)
Jeffery Cann <jc_cann at yahoo.com> wrote:

> Greetings.

and Hallucinations.

> 1. Who is your ISP?  Do you like their service?  What is monthly cost? 
> Do you
> recommend the company?

I recommend Front Range Internet. I can't say they've been without
problems, but when there are problems, they work very hard at resolving
them quickly. Hard to say how their uptime compares with other providers,
but I'm assuming all ISPs have various outages at one time or another, so
I judge them by their responses, as opposed to the outages themselves.

Front-line phone support is about what you'd get elsewhere, in terms of
silliness about rebooting your machine, but once you get past that, you
often get to talk to (or e-mail with) knowledgable folks who really try to
resolve things. They also have a "tech" mailing list, which is actually
read by the techies at the company, who will reply to issues. While they
don't actively support linux clients on the same level as 'doze, they do
acknowledge linux, and even have a little howto on their website for linux
users. I'm not sure of the association, but Nathan Torkington, for
example, sometimes replies authoritatively on the list (for those who
might not know, Nathan is well-known in the Perl community, and an
established author: http://www.frii.com/~gnat/)

As an example of their support, when I set up my website, I had a little
Perl/CGI thingie, which on their system I have to run under CGI-wrap. I
didn't have a shell account, and wound up on phone with the VP of Tech
Operations, who checked the apache logs for error output.

My domain transfer to them also went very smoothly (other than the typical
NSI crap), with personal service which IMHO went way beyond what I
expected.

Look here for stuff: http://www.frii.com/services/

IOW, I think this is a great company.

LMK if you decide to use them; I get a little credit ;-)

jed
-- 
"Those who expect to reap the blessings of freedom must, like men,
 undergo the fatigue of supporting it."
 - Thomas Paine