[CLUE-Tech] newsfeed

[Randy Arabie]

On Sat, 17 Nov 2001, Sean LeBlanc wrote:

> I saw some article on Slashdot about a "trend" of folks going back to dial-up, and
> I'm really suspect. I've recently been laid off, too, and the cable modem
> will be the last to go, if it comes down to that...I'll eat Ramen
> noodles and other such things before I give up the cable modem. :) 
> Obviously, other people's priorities won't be the same as mine, but it's
> nice not to have to tie up the phone line in the event that a recruiter
> actually calls.

I'm hooked on the cable modem, too.  I'm sure most of you are aware that @home 
has recently filed for bankruptcy.  This concerns me, I don't want to loose the 
service, although DSL is available in my area.

I got an email from them (@home) last week, a copy is below.  I read between the 
lines ---> "Our servers could disappear at any moment."

<MESSAGE>

To: rrarabie at HOME.COM
Message-Id: <20011116172432.1893.26119-13757 at information.attbroadband.com>
Date: Fri, 16 Nov 2001 17:24:32 -0600 (CST)
From: AT&T Broadband <webexchangecp1 at information.attbroadband.com>
Subject: Important AT&T at Home Service Information

PLEASE DO NOT REPLY TO THIS E-MAIL MESSAGE. REPLY MESSAGES WILL 
NOT BE ROUTED PROPERLY TO A CUSTOMER CARE SPECIALIST


Dear Randy Arabie,

We know that having reliable high-speed cable Internet service is 
important to you, and AT&T Broadband always strives to provide you 
with the quality high-speed cable Internet service and customer 
care that you expect. 

As you may have heard, our service provider, Excite at Home, recently 
filed for Chapter 11 Bankruptcy protection. During the bankruptcy 
process, AT&T Broadband is committed to providing you quality 
high-speed connectivity and keeping you informed of any changes 
regarding your service.

Please look to your email, U.S. Mail and our customer care website 
for important information from AT&T Broadband about any potential 
changes to your service. We have also created a special web page 
where we will post announcements regarding any upcoming changes.  
To access this web page, go to 
http://help.broadband.att.com 
and look at the Announcements and Updates section.  

To ensure minimal disruption to your service, we request that 
you complete the following: 

1.	Pay special attention to all mail you receive from AT&T 
         Broadband.
2.	Check your AT&T Broadband email account(s) on a daily basis.  
         Doing this will automatically save your email to your hard 
         drive as well as ensure timely receipt of important future 
         communications from AT&T Broadband. 
3.	Backup your personal web page(s) by copying them to a 
         diskette, CD or to your computer hard drive.

If you need assistance, please visit us online at 
http://help.broadband.att.com 
and look at the Announcements and Updates section.  

Thank you for your patience as we strive to provide you with the 
best high-speed cable Internet service possible.  We appreciate 
your business. 

Sincerely,


Susan K. Marshall
Senior Vice President
Advanced Broadband Services

</MESSAGE>

-- 

Cheers!

Randy

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Randy Arabie
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