[CLUE-Tech] <OT> comcast again

[Charles Oriez]

At 08:11 PM 9/1/2004 -0600, Nate Duehr wrote:
>I'm glad you had a good customer experience, but I'm skeptical that 
>Comcast's tech support front-line could traceroute their way out of a 
>paper bag... let alone diagnose and actually fix their backbone without 
>escalation of at least two "tiers" to the clueful people.

quite honestly, I am skeptical that first tier tech support anywhere could 
do anything particularly complex.

with that said, i'd bet that first tier tech support anywhere can handle 
98% of the problems they get, cue cards or not. if not, it is the fault of 
mgmt, not the phone answerers.



--
coriez at oriez.org 39  34' 34.4"N / 105 00' 06.3"W
"...Life is not a journey to the grave with the intention of arriving 
safely in one pretty and well preserved piece, but to slide across the 
finish line broadside, thoroughly used up, worn out, leaking oil, and 
shouting GERONIMO!!!" -- Bill McKenna, date unknown