[CLUE-Tech] <OT> comcast again

[Charles Oriez]

At 08:35 PM 9/1/2004 -0600, Collins Richey wrote:

>I just like to give credit when I receive good service. They've made
>improvements for the customer - more email space, a decent webmail
>facility, and so forth. Pretty good work for an "evil" company.


has nothing to do with whether they are evil or not.

I just installed dsl with qwest.  I hit one problem. it turned out to be a 
standard problem. The tier one tech support person solved it, quickly, 
easily, and accurately.  The fact that the tier one tech support person at 
qwest was able to solve a standard problem from a script is about as 
relevant to their hosting spammers and failing to act on them quickly as 
the same factors for comcast.

Qwest still has 23 listings in Spamhaus and Comcast still has 81 listings 
on Spamhaus.  Fixing simple problems and shutting down spammers are 
handled, or not handled as the case may be, by entirely different 
departments with entirely different agendas.

Set your stop watches to ticking, call tech support for both of them, and 
ask them when they will shut down service to ROKSO spammer Brian 
Haberstroh.  Solve that problem before the call is over and I'll be 
impressed with the service from either of them.

<sbl.htm>SBL13222
24.60.77.6/32 <listings.lasso?isp=comcast.htm>comcast.net
07-Jan-2004 00:43 GMT Brian Haberstroh / Atriks
Atriks - megamailer.net

<sbl.htm>SBL18632
67.133.205.128/27 <listings.lasso?isp=qwest.htm>qwest.net
09-Aug-2004 23:52 GMT Brian Haberstroh / Atriks
''WRIGHT COMPUTING, LLC'' ; not-known.org



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