[clue-tech] mp3/ogg players

[David L. Willson]

On Mon, 2007-11-05 at 17:08 -0700, Jed S. Baer wrote:
> On Sun, 4 Nov 2007 21:31:42 -0700
> Collins Richey wrote:
> 
> > On 11/4/07, Jed S. Baer <cluemail at jbaer.cotse.net> wrote:
> > > On Sun, 4 Nov 2007 19:13:05 -0800 (PST)
> > > Brian Gibson wrote:
> > >
> > > > Does the firmware software work under WINE?
> > >
> > > That's not the point. The point is that it doesn't quite "work with
> > > Linux", and their attitude when presented with this fact.
> > 
> > I can understand your frustration, Jed, but a harangue with people who
> > have only been trained to answer Windows questions (guaranteed to be
> > at least 99.3% of the queries) is not too productive.
> 
> Certainly wasn't productive for me. If they had handled themselves
> better, i.e. not ignoring my support ticket for a week, and then when I
> got a manager if he (she? -- who knows on chat) had apologized for their
> tech dropping my ticket in the dirt, and hadn't immediately parroted the
> Windoze line that I'd already responded to in the support history, I
> wouldn't have gotten ticked at them.
> 
> I don't expect every grunt tech support operator to be Linux friendly.
> But for an extreme contrast in support responsiveness and attitude, I was
> at the same time having a conversation with Antec, and those people are
> tops.
> 
> > Thanks to all who responded. I may try out the Cowon devices if I
> > decide to throw any money at the problem.
> 
> If you care to try flashing mine from Windoze to see if it'll start
> working again, you're welcome to it. I was debating whether to crush it
> in a vise. :)
> 
Umm..  <shoots hand in air> Ooh! Ooh!  Um...  If he doesn't want it, can
I have it, just to play with for a few weeks?